Insite Managed Solutions - Call Center Consulting Company

Custom Call Center Training Built for Your Team's Success

Interactive virtual, self-paced, and in-person training options

Role-specific courses designed for agents, supervisors, and leaders

Create a custom training plan with 30+ courses tailored to your industry and business needs

Get a Free Consultation with a Certified Expert

Where Can We Reach You?

Explore Our Training & Certification Programs in 3 Easy Steps

Getting the right training for your team is finally here

Tell Us About
Your Needs

Answer a few quick questions to help us get familiar.

Schedule
a Time to Chat

Choose a time slot for a 15 to 30-minute call with our team so we can build your custom plan.

Build Your
Custom Solution

We’ll walk you through how we can make training work for your team.

Take Your Contact Center’s Performance to the Next Level

Why settle for generic, one-size-fits-all advice when you could get more?

Drive Big KPI Improvements

Boost metrics like CSAT, AHT, and FCR with training built for real results.

Quick and Easy Setup

Reduce onboarding time and have your call center agents ready to excel in customer interactions, sales, and support tasks faster.

Reduce Operational Costs by Up to 40%

Lower costs where it counts while improving efficiency across the board.

Insite’s Training & Certification Programs Are Tailored to You

Personalized Curriculum

Courses are customized to meet your contact center's exact needs.

Expert Instruction

Our trainers have been in your shoes – and bring real-world experience to the table.

Tailored Pricing

Pricing is based on the number of attendees and the features you choose. Have 7 attendees? You only pay for 7.

See What Our Clients Are Saying

The world’s top brands trust Insite

“The Insite CCHOPS training was very insightful. It covers all the call center metrics you need to be successful along with reporting and coaching techniques you can use as well.”

“We explored a couple of other sales training options before being introduced to Insite. What set Insite apart was their ability to tailor the training content specifically to my goals. From the start, it felt like a true partnership.”

“I liked that the course was hands-on and interactive! The facilitator called on various participants to share their experiences which gave us different points of view.”

Case Study

Real Results From Insite Training

Upskilled Supervisors Drive Better Customer Service

Insite helped a leading healthcare organization improve leadership coaching, reduce errors, and cut handle times during their busiest season.

Reduction in Audit Errors

50%

Reduction in AHT

32Sec

Improvement in Agent Performance

25%

Trusted by the World's Leading Companies

Custom Call Center Training Built for Your Team's Success